Contact Center Solutions for Your Edtech Brand
Custom Solutions to Enrich Customer Experience and Drive More Conversion
4 Out of Top 6 EdTech Brands Trust Ameyo
Why Ameyo for Educational Contact Center?
Easy Setup & Supervision for WFH Needs
Ameyo’s omnichannel customer engagement platform is built for a ‘work from anywhere’ setup that allows the brands to work from any device, any browser, and any location. It helps brands streamline their communication processes with students while also establishing enterprise-grade security.
Natural Integration with Leading CRMs
To deliver context-driven interactions and increase the conversion rate, Ameyo’s contact center solution for education is backed by flexible in-house or third-party CRM integrations. It offers hassle-free CTI integration with enterprise CRMs- Zendesk, Freshdesk Mint, LeadSqaured, Zoho, Microsoft Dynamics, Sugar, Kapture, FreshSales, and more.
All-in-one Suite: Connect with Students on Any Channel
An omnichannel customer engagement platform helps you optimize the customer experience across the entire customer lifecycle from Voice Call, Video Chat, Social Media Engagement, Bot, etc. Education contact center software also enables you to track historical or past interactions with the customers across touchpoints to preserve conversations’ context.
Secure to the Core
Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME. In Addition to being PCI DSS compliant, Ameyo is also ISO 27001 & ISO 27018 certified. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.
Trusted by Leaders
2,000+ brands across 21 verticals have trusted Ameyo in 60+ countries, including marquee brands like BYJU’S Aakash, Vedantu, Unacademy, Cuemath, Apollo Health & Lifestyle, SP Madrid, Dalex Finance, Spice Money.
Transform Student Experience with a Flexible Contact Center Software
Powerful CX Features for Education Industry
Unified Agent Desktop
Omnichannel Capabilities
Live Monitoring
Flexible CRM Integration
Automated Routing
IVR System
Click-to-dial
Ticket Prioritization
Inbound & Outbound Calling
Seamless Bot to Agent Transfer
Create Better Students’ Experience with Improved Communications
Easy Setup on Mobile/Desktop
Provide your contact center agents the flexibility to log in from any location and any device with a robust solution that can be easily set up within hours. Agents, as well as supervisors, get the flexibility to work from home or office. You can convert your smartphone into a mini contact center and get connected with students and parents without having to compromise on business productivity.
Transparent and Real-time Monitoring
With the Edtech contact center solution’s smart analytical capabilities, get complete visibility into contact center operations and monitor KPIs closely with campaign level dashlets. Let the supervisor keep track of agents’ activity in real-time to make well-informed decisions based on call summary, customer satisfaction score, query resolution time, etc. Stay on top of your contact center operations by using device health monitoring dashboards.
Deliver Faster Response with Automated Distribution
Let the students reach the right contact center agent with a smart routing algorithm. Students are becoming increasingly tech-savvy, expecting quick assistance from the agents. Enable them to connect with the right agent at the right time across channels. Intelligently route each call or chat to the best-suited agent and let them handle the queries with their expertise. Reduce the possibility of human error and increase First Call Resolution (FCR) with automated routing.
Increase Agent Productivity
Empower your agents with the best customer support tools to resolve customer issues faster. Make their jobs easier by arming them with a single view of all interaction channels, customer details, and cross-channel interaction history, backed-up with a knowledge base to help them cater to students’ and parents’ queries better.
Help Students Help Themselves
Let the students and parents make payments, retrieve performance reports, and find relevant information on the self-service portal. Integrate your call center software with the knowledge base that answers first-level queries, thus reducing inbound call volume. The lesser the dependency that the customers have on the customer service executives, the happier they are.
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
Bilegt Tumurkhuyag
Senior CX Specialist Khan Bank
Kingsley Bennett
CEO Metro Edge Technologies
Mukund Kulashekaran
SVP of Business Urban Company
Amit Sharma
Head of Customer Lifecycle Management Spice Money
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