Contact Center Software for Telecommunication Brands

Ensure data security with Ameyo’s enterprise-grade security assurance. Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa, and the Middle East. Ameyo follows a detailed product development, delivery, certification, and implementation process, including end-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS.

Choose the right deployment option that fits your business needs. From a flexible range of private, public, hybrid cloud environments to completely remote contact center solutions, you can easily choose any solution and get the flexibility of scaling your contact center operations without worrying about operational overheads.

Keep track of relevant key performance indicators like CSAT score, average handling time, first contact resolution rate, NPS, cost of acquisition, repeated queries, etc. to make an effective and well-informed decision. With detailed reports, let your supervisors and managers analyze call quality adherence and agents’ efficiency to optimize business strategies.

Stay ahead of customer expectations with an end-to-end omnichannel routing solution that ensures fast communication and higher first contact resolution for each interaction. Let your customers connect with the best-suited agent on the basis of predefined routing parameters like language preferences, IVR selection, skill-based routing, preferred agent routing, and office hours configuration across all channels.

Agents can connect with just one click with their prospects, waiting time is reduced because agents do not need to manually dial a number. Ameyo proprietory auto-dialers include predictive dialer, progressive dialer, parallel predictive dialer, preview dialer, and PACE that match with your diverse business needs. Filter the calls with answering machine detection to only connect the agent when a human answers the call. Thus, skipping the machine and allowing agents to focus on quality leads.

Get customer’s/prospect’s conversation history at Unified Agent Desktop to reduce the holding time, get instant results, and make intelligent decisions based on the information. Allow the agents to sort tickets based on the heat index in a single click to identify urgent tickets that need instant action. While resolving these tickets, help them find relevant information using the knowledge base, internal chat option, or access CRM application from within the unified desktop.