Omnichannel Contact Center for Businesses in the Philippines
Get omnipresent and interact without any hassle using Ameyo's Omnichannel Contact Center Software for the Philippines
Customers in Philippines Choose Ameyo to Deliver Seamless Customer Experience
Many Channels, One Platform
Drive contextual conversations on customer-preferred channels. Ameyo provides enhanced omnichannel customer service and support on a single platform. Our platform boasts of inbuilt support of most popular interaction channels- Voice, SMS, Email, Webchat, Mobile App, Social Media- Facebook, Twitter, and Instagram, and Social Messengers- Facebook Messenger, Twitter Messenger, and WhatsApp.
Monitor Channels in Real time Voice & Chat
This Omnichannel Call Center Solution for businesses in the Philippines is backed-up with robust dashboards that show real-time data about agent-customer conversations through voice and chat channels. The real-time information about the interaction source channel, the agent involved in the interaction, and the context of interaction enables the call center managers and supervisors to get deeper insights into the operations and make informed decisions.
View Channel Specific Dashboards and Reports
Get channel-wise reports of all the communication platforms that your customers prefer to communicate with you. This data enables you to identify the most common channels used by your customers and can help you to strategize your customer engagement accordingly.
This ensures a high return on investment with remarkable improvement in the overall CSAT rate.
Experienced and Trusted by 2000+ Customers worldwide
Streamline Customer Experience across Channels
Map End-to-End Customer Journey
Manage all related interactions into a single conversation to preserve the context as well as to enhance the customer journey throughout the conversation. Agents can map a customer’s conversation journey and understand customer behavior. Plan your strategies according to your customer’s behavior and customize your further conversations according to their behavior pattern.
Engage in context with All information on one screen
Unified Agent Desktop offers you to interact with your customers via inbound and outbound calls as well as chats as part of the active media. At the same time, the agent can also handle interactions on passive media that include emails and social media. The agent would have a single customer view even for multiple channel interaction. This Improves the agent’s overall efficiency and reduces the cost of operating customer queries.
Enhance Agent productivity across all channels
Automate Call Center Operations
Omnichannel contact center solution for businesses in the Philipines allows you to set automation rules based on the event and time-related triggers, such as assigning a conversation to an agent or sending notification or email based on a condition. This helps to streamline your business workflows by configuring powerful business rules in Ameyo’s omnichannel call center software.
Intelligent Routing
Businesses can save time and resources by intelligently auto-routing incoming interactions from different channels to the right agent, based on the agent’s skill, workload, customer category, or priority to ensure a quick resolution. In addition to the basic routing rules like Skill-Based Routing and Least Recently Used Routing, Ameyo Omni’s advanced routing capabilities include Preferred Agent Routing, Dedicated Agent Routing as well as routing based on the inputs from a third-party or back-end system. By implementing smart routing automation, managers spend less time handling escalations and can focus more on improving core business operations.
Ameyo Assists SP Madrid Enhance their Customer Experience with Advanced Capabilities
See how businesses can no longer turn a blind eye to the kind of customer support
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
Customer Love Ameyo's Omnichannel Contact Center Software
Bilegt Tumurkhuyag
Senior CX Specialist Khan Bank
Kingsley Bennett
CEO Metro Edge Technologies
Mukund Kulashekaran
SVP of Business Urban Company
Amit Sharma
Head of Customer Lifecycle Management Spice Money
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
Take your Customer Experience to the Next level with
Ameyo's Customer Engagement Platform
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