There are businesses that have multiple brands under one Umbrella brand and are managing other brands under a single account. These businesses create multiple pages under a single account. The agents do not get to know the page name from which the chat was initiated. Thus, Ameyo is providing an option that has good experience as well as cost-effectiveness. When the agent receives a chat message, a system-generated message is displayed in the chatbox that tells the page from which the chat has been initiated.
Once the chat is disposed of by the agent, the Source Page field, on the ticket info screen, specifies the name of the page from which the chat was initiated. The Source Page can be clicked on and the user will be directed to that FB page.
The same data is also available in the chat history table.
