Contact Center Software and Freshdesk Mint Integrations
Manage your interactions in one place across channels with Freshdesk CRM Integrations
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Deliver Powerful Call Management Features Features With Freshdesk Mint Integrations
Personalized Customer Experience
Improved Agent Productivity
Easy Click-to-Dial Functionality
Better Reporting & Monitoring
Automated Ticket Creation
Personalized Contextual Interactions
Context-driven customer interactions are the primary goal for an ideal call center integration with a helpdesk application, and Ameyo-Freshdesk integrations deliver this on point. It enables call center agents to deliver personalized services with the help of customer profile information displayed via an automatic screen pop-up when a call is connected. Agents can view past tickets and respective interactions, voice logs, for each customer to deliver a comprehensive customer experience.
Improved Agent Productivity
Ameyo- Freshdesk CRM integration API will free the agents from switching between multiple applications to retrieve customer information every time they are resolving a customer query. Freshdesk Mint Integration with Ameyo contact center software helps the agents to perform various actions without leaving the Freshdesk Mint application. Thereby, increasing the agent’s efficiency and ease of handling support tickets.
Easy Click-to-Dial Functionality
Agents can call customers directly from the Freshdesk Mint interface by clicking on the phone number. Agents don’t have to copy and paste the number from Freshdesk Mint to Ameyo to dial the numbers for every interaction. This helps the agents to remain on the Freshdesk Mint interface and never waste time in dialing the numbers manually.
Automated Ticket Creation
Ameyo Customer Support Software integrates with Freshdesk Mint to automatically generate a ticket for an incoming call. In addition to this, there is the flexibility to merge the call with existing tickets as well for any specific contact. All the call-related data including the call recording URL is automatically tagged with the relevant ticket to ensure complete context for future actions. An agent can append multiple calls into a single ticket pertaining to a single customer.
Better Reporting and Monitoring
By providing call metrics data like call duration and average handling time for tickets in Freshdesk, Ameyo furnishes more comprehensive reporting of agent performance and other KPIs. Ameyo Dashboard allows supervisors to instantly manage agent workforce in real-time, with a holistic view of call source, live calls, call duration, etc. and analyze the reports to take spontaneous yet informed decisions.
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Complete Guide To Smoothen Telephony Integration With Your CRM
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
Sankar Rao A.
Director - Products
Shivam M.
Sr Network Engineer
Ehab M.
Head of Electronic Banking
Mitesh S.
System Support Engineer
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
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