Ameyo contact center solution helped us boost our lead conversion rate from 25% to 60%.
Joe Jackson
Director- Business Operations
Dalex Finance
Use Case
Omnichannel Process
Region
Industry
Financial Services
Dalex Finance- Introduction
Dalex Finance and Leasing Company Limited is a non-bank financial institution, licensed and regulated by the Bank of Ghana and is working on enabling their clients to manage their businesses and personal finances with fast, efficient and effective investment products. Founded in 2006, Dalex Finance has currently developed their sales points and offices at 20 locations in Accra, Takoradi, Kumasi, Tamale, Ho, Sunyani, Koforidua, Akatsi, Wa, and Bolgatanga.
Challenges
- Lack of Consolidated Reporting
- Poor Responsiveness to Required Customization
- Fetching Customer Information
- Low Conversion Rate
Solutions
- Omnichannel Platform with Email, Call, and Chat Channels
- Smooth Migration from Existing System, with a Zero Downtime
- Customizable Reporting and other Functionalities
How Ameyo assisted Dalex Finance
In alignment with the requirements of Dalex Finance, Ameyo offered a customized solution responsive to their needs. The migration from their former system was smooth and swift, with an on-time implementation. There was a zero-downtime in the transition phase. Ameyo helped Dalex in moving from a voice-based call center to an omnichannel contact center having all the customer data in a single view to ensure contextual conversations and improved sales closures.
