Case Study
Leading Automotive Company
Use Case
Inbound-Outbound
Region
Kenya
Industry
Automotive
About Leading Automotive Company
With a network of 47 well-equipped fitment centers in Kenya, Rwanda, Tanzania, and Uganda, the company is one of the largest chains of auto part sales and fitment centers in the African continent.
Challenges
- Siloed Communication Channels
- Disintegrated CRM and engagement platform
- Limited Interaction Channels
- Fragmented Customer Information
Solutions
- Omnichannel Interactions via customer-preferred channels
- Higher Conversion Rate
- Reduced TAT for customer queries
- Better hold and visibility of customer data
- Seamless Customer Journey
Ameyo's Solution
In alignment with the requirements of the company, Ameyo offered an all-in-one solution responsive to their needs. The Transition to Ameyo from their existing disintegrated systems was a smooth, quick and on-time implementation.
