Case Study
Leading Education Technology Company
Use Case
Inbound-Outbound
Region
India
Industry
Education
Leading Education Technology Company
The Company is one of the largest Education Technology (Learning) companies in India. It came up with a unique idea that helped students learn faster with skill-based online classes with subject matter experts.
Challenges
- Scalability and Network Breakdown Issues with their previous cloud setup
- High Rate of Call drops
- Poor Call Tracking
Solutions
- Higher CSAT Rate
- Reduced TAT for customer queries
- Seamless Customer Journey
- Better hold and visibility of customer information
Ameyo's Solution
- Ameyo Voice with customized IVR where customer call on the published DID and can get routed to their preferred agents based on their DTMF selection.
- Single-Sign-On with LeadSquared with its knowledge base getting populated in Ameyo’s frames.
- Voice Log Archiver to store call recordings and help supervisors to keep a track of agent responses.
- Business-specific comprehensive reports related to process performance, campaign productivity, call details, call history, and particular user session.
- In order to ensure that the company achieves enhanced CSAT Rate & improves overall productivity, Ameyo offered the following solutions.
