Case Study
Leading Gaming Company
Use Case
Inbound-Outbound
Region
Industry
Gaming
About the company
The company is a Sports Gaming platform with 7 crore+ users playing Fantasy Cricket, Football, Hockey, Kabaddi and Basketball. The company is Official Fantasy Game partner of the VIVO Indian Premier League (VIVO IPL), International Council of Cricket (ICC), VIVO Pro Kabaddi League (PKL), Hero Indian Super League (ISL), National Basketball Association (NBA), Hero Caribbean Premier League (CPL), International Hockey Federation (FIH) and Big Bash League (BBL).
Challenges
- Integration Issues with their Previous CRM System
- Blended Customer Support
- Agent Performance Monitoring
- High Volume of Incoming Calls
- No Track of Operational Efficiency
Solutions
Improved Call Connect Rate- Improved Customer Insights
- Better Hold and Visibility of Customer Data
- Improved Agent Productivity
Ameyo's Solution
Aligned with the company requirements, Ameyo offered an all-in-one solution that helped them with advanced dialers, robust reportings, real-time tracking of agents’ performance, and a unified platform for showing all customer interactions on a single screen.
