Case Study
Leading Hotel & Resort Chain
Use Case
Inbound-Outbound
Region
Industry
Hospitality
About the Leading Hotel & Resort Chain
The company is inspired by unique destinations, committed to providing authentic experiences and focused on delivering extraordinary services.
Challenges
- Inbound and Outbound Call Management
- Live Agent Monitoring
- Call Quality Monitoring
- IVR Customization for different work flows and language support
Solutions
- Real Time Performance Tracking
- Stringent Call Monitoring
- Precise Call Routing, based on ACD and customized IVR
- Enhanced Supervisor Capabilities
- Comprehensive Reports, based on Business Process
Ameyo's Solution
Aligned with the company’s customer service and support goals, Ameyo offered an on-premise call management software solution which enabled them to overcome the challenges with their previous process. Ameyo’s solution helped it to manage smooth interactions between its customers and executives.
Ameyo empowered the company with effective IVR, ACD, call recording, and reporting functionalities to be able to record the customer feedback after every call. Using advanced reporting and analytics features, the company was able to track customer-agent interactions for quality monitoring and improving customer satisfaction rates.
