Case Study
Leading Outsourcing & Implementation Solution Provider
Use Case
Inbound & Outbound
Region
Industry
BPO
About the Company
Headquartered in the US, the company started off as a captive Real Estate operation in 2006 and evolved into a leading Outsourcing & Implementation solutions provider. With more than 13 years of experience and strong presence in LATAM, Caribbean, and Asia-Pacific, the organiztion has expertise in handling process management for Captive and Contact Centers.
Challenges
- Poor inbound & outbound call management
- Lack of comprehensive reporting & monitoring
- Disintegrated view of operations
- Need for a customized IVR
Solutions
- Fast & easy deployment
- Automated outbound calling
- Improved Customer Insights
- Enhanced visibility of Agent metrics & performance
Ameyo Solution
Keeping in mind the company’s requirement, Ameyo provided them with its all-in-one Contact center suite – Ameyo Voice. Before deploying Ameyo, the organization was dealing with fragmented information. However, with Ameyo the company was not only able to achieve a unified view of all their inbound and outbound customer interactions, but was also able to draw actionable insights. Ameyo Voice powered by its advanced multi-level IVR and ACD allowed the company to deliver top-notch customer service support to one of the leading Fortune 500 companies.
