Improve Call Connects with Cloud Auto Dialer Software
What is Cloud Auto Dialer Software?
A cloud auto dialer is an outbound dialing software that dials out leads automatically, hosting the dialing process on the cloud. Cloud-based auto dialer helps businesses maximize their productivity, reduce cost pressure, and yield better results simultaneously. Virtual auto dialer offers a feature-rich solution that is highly scalable and flexible.
A cloud-based auto dialer solution intelligently dials out the numbers based on predefined rules, ensuring that maximum calls are dialed out in a stipulated time. Business verticals like BFSIs, EdTechs, Healthcare, Debt Collection, E-commerce, etc., use cloud auto dialer to reach a maximum number of customers/prospects.
Features of Cloud-based Auto Dialer Software
Lead Management
Lead Prioritization
Lead Filtration
DNC/DND Management
CRM Integration
Outbound Reports & Dashboards
Call Monitoring
Call Recording
Click-to-call
Best Time to Call
Not Call Before
Answering Machine Detection
Still, confused about the right Dialer for your Business?
What makes Cloud Auto Dialer a Rewarding Choice?
Sure Shot Benefits of Cloud-based Auto Dialer
Eliminates Manual Dialing
Let your agents spend more time talking to the customers than manually dialing the numbers. A cloud auto dialer eliminates the need for manual dialing and increases the connect rates with its smart dialing algorithm.
Boost Agents’ Efficiency
Filter the calls using answering machine detection (AMD) to save agents’ time and only connect the calls that are answered by a human. Skip the responses like busy tone, call disconnected, call not answered, and answered by a machine, efficiently.
Increases ROI
A cloud auto dialing system needs a lower setup cost to enable smooth implementation. It also significantly increases the connect rates and conversion rates, making it a revenue generator for businesses.
More Sales, More Collections
Accelerate sales & collections by automating the dialing process. Cloud auto dialer lets you make more calls in less time; hence the conversion rate increases with an increase in talk time per day.
Efficient Lead Management
Intimating the supervisor when the lead list reaches its threshold allows them to make well-informed decisions. Let them plan the outbound calling activity by applying various rules to filter and manage the lead lists.
Ready to Take your Outbound Calling to the Next Level?
Types of Cloud-based Auto Dialers
Automatic Call Dialer to Improve Call Connect Rates
Preview Dialer
Know the customer before connecting. Preview dialer allows the agent to get quick access to customer’s information before the call is dialed out. This helps the agents qualify the leads by customizing their scripts for each unique customer.
A preview dialer is highly recommended for high quality leads as it allows the agents to have a more context-driven interaction with the customers. In the preview dialer, the agent gets an option to accept or reject the call basis the customer’s information.
Predictive Dialer
A predictive dialer is the most productive algorithm for the agents. Predictive dialers use historical statistics and intelligence to calculate agent availability. Thus, based on past trends, the solution will know precisely how many dialing attempts and how much time is required to reach a live contact.
A call is transferred to an agent only when it becomes live, thus avoiding the call drop and answering machine detection. A predictive dialer is ideal when you have to dial out to a large number of the contacts list.
Progressive Dialer
It works similarly to the Predictive mode, except that dialing only begins once an agent becomes available. The number of calls dialed is equal to the number of available agents. The most significant advantage of a progressive or power dialer is that the agent is connected first. Therefore, no silent calls are thrown to the customer/prospect. A progressive dialer makes an ideal case for small businesses with fewer outbound agents.
Ameyo empowered Awash Bank with an end-to-end system
Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience
Yohannes Tsegaye
Director, Customer Experience Directorate | Awash Bank
Ameyo is a feature-rich solution with several integration capabilities
We have been using Ameyo to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice in contact center solutions space. What further aligns Ameyo with us is our shared vision of expanding in the Middle East region and I am sure Ameyo will help HalaSat in the mission.
AlHashem
Contact Center Manager
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot
We are really pleased to use Ameyo’s service, especially the salient feature of VoiceBot which is enabling Human Line Conversation. Our customers interact with Ameyo’s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way. Moreover, we can able to achieve a 40% cost saving on operational costs due to automated calls.
Thanks a lot for the Wonderful Product.
Special Thanks to the team for patiently handling our request & delivering beyond expectations.
Kumar Konar
Collection Head
Ameyo helped Gulf African Bank make their business more efficient and profitable by offering them unique solution
At GAB we have had the pleasure to use the system for about 2 years now. Overall, it has been able to meet the desired expectations that we had as well as improved our quality of service.
Phidelis Mwarenge
Contact Center Team Leader
Metro Edge Technologies increases its productivity by 60%
Ameyo’s Remote Contact Center Solution has helped us increase our productivity by 60%. It is a very effective solution that helps our agents
Kingsley Bennett
CEO
Khan Bank chooses Ameyo because of its highly efficient, flexible, and secure solution
The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortlessly, satisfying all the requirements.
Bilegt Tumurkhuyag
CX Senior Specialist
Bilegt Tumurkhuyag
Senior CX Specialist Khan Bank
Kingsley Bennett
CEO Metro Edge Technologies
Mukund Kulashekaran
SVP of Business Urban Company
Amit Sharma
Head of Customer Lifecycle Management Spice Money
The Ameyo Advantage
Leader in Customer Experience & Contact Center Solutions
Honorable Mention in Gartner Magic Quadrant for 3 Years
Awarded Frost & Sullivan Asia Pacific CCI Leadership Award
Deloitte Technology Fast 500 ASIA PACIFIC, 2014
